Refund policy
Refund & Return Policy
At UOKids, we are committed to providing safe, high-quality baby products. Every item is carefully inspected before shipment to ensure it reaches you in excellent condition.
Product Inspection Before Acceptance
Customers are welcome to inspect their order before accepting delivery to verify that the product matches their order and is in good condition. If you decide not to accept the order after inspection, you may decline the delivery before completing the handover.
Once the order has been accepted and received, it is considered confirmation that the product is in satisfactory condition and matches the order. After acceptance, returns or exchanges are only available in the event of a manufacturing defect, subject to the conditions below.
Returns & Exchanges
Products may be returned or exchanged only in the case of a manufacturing defect within 14 days from the date of delivery, provided that:
- The defect is caused by manufacturing and not by misuse, accidental damage, or improper handling after delivery.
- The product is unused, in its original condition, and returned with all accessories and original packaging.
- Customers contact our support team and provide clear photos or videos showing the manufacturing defect before the return or exchange process begins.
- After verification of the reported defect, the product will be replaced or refunded in accordance with our procedures.
Returns or Exchanges Will Not Be Accepted In The Following Cases:
- Change of mind after receiving the order.
- Refusing or returning the product after accepting delivery when no manufacturing defect exists.
- The product has been used, washed, altered, or is no longer in its original condition.
- Damage resulting from misuse, improper storage, or incorrect washing or handling.
- Any issue that is not considered a manufacturing defect.
Note: This policy is designed to maintain the highest standards of quality and safety for baby products while ensuring a fair shopping experience for all customers.