We gathered the questions we get most often — and if you cannot find your answer, message us on WhatsApp and we will be happy to help 💛
🛒 Ordering & Payment
How do I order from the website?
Choose the product and colour, click “Add to cart”, then complete your details at checkout. We will deliver your order to your door.
How can I pay?
Cash on delivery — pay when your order arrives.
Can I inspect the product before paying?
Yes. We offer inspection before payment, so you can open and check the product with the courier before you pay.
Can I edit or cancel my order?
Yes — message us on WhatsApp as soon as possible and we will help before the order ships.
🚚 Shipping & Delivery
Where do you deliver?
We deliver across all governorates in Egypt.
How long does delivery take?
Usually 3–7 days depending on the governorate.
How much is shipping?
It depends on the governorate, and shipping is free on orders of EGP 2,500 or more.
How can I track my order?
We will send updates about your order, and you can message us on WhatsApp anytime.
🔄 Returns & Exchanges
Can I return a product?
Yes — within 14 days of receiving it.
How do I return or exchange an item?
Message us on WhatsApp or email and we will arrange the return or exchange.
Does the product need to be in its original condition?
Yes, preferably in its original condition and packaging.
🧸 Products
Are the materials suitable for babies?
Our products are selected with baby-friendly materials and everyday comfort in mind.
How do I choose the right size?
You will find sizing information on each product page, and our size guide can help too.
Are products available in different colours?
Most products come in several colours — choose your preferred colour on the product page.
📞 Contact
How can I contact you?
WhatsApp/Phone: 01007591211 · Email: info@uokids.com · Or follow us on Facebook, Instagram and TikTok.
👀 Inspect before you pay · 💵 Cash on delivery · 🔄 14-day returns · 🚚 Free shipping from EGP 2,500